RCSA Service Delivery Standard

Xigent Locums provides a high quality boutique medical locum and recruitment service – and are certified under the RCSA Service Delivery Standard. Not just that, but our ratings are significantly higher than our peers!

The RCSA Service Delivery Standard sets a benchmark for the highest quality service and operational efficiency in the recruitment industry.  This certification is a demonstration of our commitment to excellence in recruitment service.

The Service Delivery Standard is built on internationally recognised management standards and developed to suit the particular requirements of the recruitment industry.

In many respects the Standard is similar to the ISO Quality Standards, but a significant difference is that it focuses on customer service outcomes as the primary driver of business direction and operations design.  Key outcomes are operational efficiencies and stronger customer loyalty, and underpinning it are the principles of the RCSA Code for Professional Practice.

Our commitment to this Standard brings you a commitment in 4 key areas:

  1. Service Promise – clarity in what we offer and the benefits this will bring to you
  2. Service Delivery – consistent and reliable service to you
  3. Customer Relationships – open and friendly!
  4. Compliance – adherence to ethical and legal requirements

For more information on the RCSA Service Delivery Standard visit their site.

On-going improvement is an important to us and we are proud that this has been independently recognised.